Refund policy

Last updated: August 25, 2026

At Grace Store, each order is prepared with care, and many of our products are made especially for you after your order is placed. Because many items are produced on demand, our return and exchange policy differs from that of traditional retail stores.

Please review the information below before placing your order.

Made-to-Order Products

Many Grace Store products are made to order specifically for each customer. Because these items are produced after your purchase, we generally do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or ordering the wrong item or quantity.

We strongly encourage you to review the product description, size chart, color selection, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

We want you to be completely satisfied with the quality of your order.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery at contact@gracestore.us.

Please include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

• A photo of the entire item, when applicable

• A photo of the packaging or shipping label if the item was damaged during delivery

Once we review your request, we may offer a replacement, reprint, store credit, or refund, depending on the circumstances.

If the issue is confirmed to be a production or fulfillment error, you will not be responsible for the cost of the replacement.

Size and Fit

Because our apparel is produced on demand, we are unable to offer returns or exchanges when the wrong size was ordered or when an item does not fit as expected.

Sizing and fit may vary between brands and styles. Please review the size chart provided on the product page before placing your order.

If you have questions about sizing before ordering, please contact us and we will be happy to help.

Color Variations

Please note that product colors may appear slightly different depending on your screen, device settings, lighting, garment-dye process, or manufacturing batch.

For garment-dyed and specialty-washed apparel, slight variations in color, texture, and finish are part of the unique characteristics of the garment and are not considered defects.

Print Variations

Because some of our products are individually printed and produced on demand, minor variations in print placement, size, or color may occur.

Small variations that are normal to the printing and production process are not considered manufacturing defects.

However, if your product has a significant printing error or quality issue, please contact us so we can review it.

Personalized or Custom Products

Personalized, customized, or specially produced products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrectly produced.

Please carefully review all names, text, colors, sizes, designs, and other customization details before submitting your order.

Order Changes and Cancellations

Because production may begin shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once it has been submitted.

If you need to request a change or cancellation, contact us as soon as possible at contact@gracestore.us.

If production has not yet started, we will do our best to accommodate your request. Once production has begun, the order cannot normally be changed or canceled.

Shipping Issues

If your tracking information shows that your package was delivered but you cannot locate it, please first check:

• Around your delivery location

• With household members

• With neighbors

• With your building management or front desk, if applicable

• With the shipping carrier

Grace Store is not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided at checkout.

If your package appears to have been lost in transit, please contact us and we will help review the situation with the carrier or fulfillment provider.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address causes a package to be returned, lost, or undeliverable, additional shipping or replacement costs may apply.

Please contact us immediately if you notice an error in your shipping address. We cannot guarantee that an address can be changed after fulfillment has begun.

Approved Refunds

If a refund is approved, it will generally be issued to your original payment method.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the refund results from an error by Grace Store or our fulfillment partner.

Returns

Please do not mail products back to Grace Store or to the address shown on your package without contacting us first.

Because many of our products are fulfilled through production partners, the return address on your package may belong to a fulfillment facility and may not accept customer returns.

If a physical return is required, we will provide instructions after reviewing your request.

Items returned without prior authorization may not be eligible for a refund.

Final Sale Items

The following items are generally considered final sale unless they arrive damaged, defective, or incorrectly produced:

• Made-to-order products

• Personalized or customized products

• Gift cards

• Items marked “Final Sale”

Exceptions Required by Law

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws. Where applicable law provides additional rights, those rights will apply.

Contact Us

If you experience an issue with your order, please contact us. We want every Grace Store customer to have a positive experience and will always review legitimate product or fulfillment issues fairly.

Grace Store
Email: contact@gracestore.us